What information does PetAlert collect about me?
We collect basic information from you when you create an account, such as name, address, email address and phone number. When you purchase products or add services, we may collect additional information like government identification. We also record information when you contact us, including customer service requests and notes or details explaining what you asked  and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information about interactions and usage.

How does PetAlert use information about me?
We use information about you to deliver, improve, update and enhance the services we provide to you. For example, we use information about you to create your account, deliver our services (including websites and mobile applications), and detect and prevent fraud and abuse.

Does PetAlert share my data with third parties?
We may share your personal data with affiliated companies within our corporate family.

If you have any questions, concerns, or complaints about our Privacy Policy or the.practices of our Services, you may contact our office of our Data Protection Officer

PetAlert / Uzino sàrl
Rue de l'Industrie 66
CH-1030 Bussigny

We will respond to all requests, inquiries or concerns within thirty (30) days.

If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

Securing your digital identity
It takes dedication to build a digital identity. Here are the ways we are dedicated to helping you protect yours.

Secure communication channels
We encrypt personal data provided to us via web forms using up to date standards to prevent others from intercepting the information in transit.

Account authentication
We require a unique user name and method of identification, such as password or shopper PIN, to log into your accounts.

Security training
Our employees receive annual training and periodic bulletins regarding good security practices.

Layered approach to security
We protect our corporate network using many different layers of security.
We employ physical protection measures to ensure the safety of our employees and equipment.
We utilize a combination of software and devices to protect our network from would be intruders.
We have a dedicated team of security professionals who oversee device and application security practices.

How you can protect your data
You are in control of your account security. Use good security practices to protect your personal data.

Secure your password
Here are some helpful tips for keeping your password secure:

  • Never share your password.
  • Do not reuse passwords across accounts.
  • Log out of your account when you use a computer you share with other people.
  • Many sites provide useful methods for creating strong passwords
  • We recommend you change your password at least every six (6) months for each account.

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